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It is impossible to predict when an Uninterruptible Power Supply will suffer from a fault or failure – resulting in a potential loss of all critical backup systems.

When something unexpected goes wrong, leaving your business exposed to mains disturbances and power outages, it is vitally important to get your UPS back up and running in the fastest possible time.

Specialist Power can help with our onsite emergency repair service.

Our engineers can diagnose and repair a wide variety of out of warranty UPS devices from most manufacturers, including APC, Eaton, Vertiv, Socomec and Riello (don’t worry if we haven’t mentioned your brand, we can still help) – all with no contract necessary.

Here is a quick overview of what we offer but please read on for full details of our emergency UPS repair services.

  • Emergency UPS repairs for out of warranty units
  • First time fix
  • No service contract required
  • Free Telephone Technical Support
  • Fault diagnosis and comprehensive report
  • Detailed repair quotation following investigation
  • Rental units available during repair process
  • Any size or brand of UPS covered
  • Option for offsite repairs for smaller units under 3kVA
3D UPS icon with Out of Warranty sign above
Stopwatch icon with a sand timer above

We cover more details about our UK nationwide UPS repair services below. We explain how our services work and how our team of engineers will have you back up and running as quickly as possible.

If you would rather speak to one of our experts, call us today on 01234 851155 or email us at [email protected] to discuss your UPS repair requirements.

How Our UPS Repair Service Works

As back-up power specialists, we understand how important your critical power system is and how unprotected power can have serious implications to the operation of your business.

When a problem occurs without warning, our emergency repair service is exactly what you need.

Our expert technical support team will endeavour to initially diagnose the fault over the phone and in some cases, it can be possible to get you back up and running without the need for engineer attendance.

If the fault cannot be rectified through initial tech support, we can despatch a trained engineer to site within 4 hours to carry out a detailed fault diagnosis of your UPS system. 

Engineer icon with a stopwatch showing 4 hours
Inspection report notepad with a pencil icon next to it

To make sure we can diagnose the problem and get power back online as quickly as possible our engineers will do the following:

  • Site visit to fully inspect the UPS
  • Detailed report with recommendations for repair
  • Comprehensive and itemised repair quote
  • All repairs carried out by fully qualified UPS engineers  

If your UPS is under 3000VA then our engineers can bring the UPS back to our test centre for evaluation.

To make sure your business is not without any critical backup we can offer a temporary UPS hire option where you can loan a UPS on a short term basis until your UPS is back up and running.

Full Inspection Will be Carried Out of Your UPS System

At an agreed time to suit you, one of our fully qualified service engineers will carry out a site visit to fully inspect, analyse, and identify the causes of any faults or failures with your Uninterruptible Power Supply.

This allows us to make sure that we identify the following:

  • What the problem is
  • What is needed to carry out any repairs
  • Quote accurately
  • Order any spare parts that are necessary

Once we have carried out a full diagnosis of any faults, we can then provide you with a full report so that you can make an educated business decision on what to do next.

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Full Report So You Can Decide to Repair or Replace Your UPS

After every repair survey we will provide you with a comprehensive and detailed report on the condition of the unit together with our recommendations and costs for repair.

We always want what is right for the customer so will never recommend a repair if this is not necessarily the right option for your business.

In some cases, a repair is not economically viable, especially when costs are extensive. Depending on the age of the UPS and availability of spare parts, it is sometimes more cost effective to consider a replacement UPS.

We will provide you with both a repair option and the cost of a replacement system so you can make an informed decision for what is right for your business.

Key Considerations to Help You Make a Decision

  • Cost of repair
  • Age of UPS
  • Availability of spare parts
  • New UPS efficiency savings
  • Replacement UPS warranty cover
  • Current UPS sizing versus actual load

If we feel that a UPS repair is not necessarily the best way forward, will provide you with our recommendations and pricing on a suitable replacement UPS to consider. 

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Specialist Power One Year parts and labour warranty logo

12 Months Warranty on All UPS Repairs

For that extra peace of mind and to mitigate costs beyond maintenance and repairs related to normal wear and tear, Specialist Power Systems guarantee all repair units for 12 months from handover.

No Contract Required With Our Emergency UPS Repair Service

If your critical power system is out of warranty and you don’t have a service and maintenance contract in place, then don’t worry. With our emergency UPS repair service, we can have a fully trained engineer on site within 4 hours to fix any problems and get your UPS back online.

As a totally independent UPS repair specialist, we can provide a repair service to most major brands, with access to parts and technical support from leading manufacturers such as Riello, APC, Vertiv, Socomec and Eaton.


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Specialist Power logo with a telephone and email icon above

If your current service provider is not giving you the support you expect, then why not give us a call and see if we can help.

Get in contact with us at Specialist Power Systems today to discuss your UPS repair requirements on 01234 851155 or email [email protected]

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For more information, please call us on +44 (0) 1234 851155 or send us a message below.

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