SERVICE & MAINTENANCE CONTRACTS FOR UPS & GENERATORS

At Specialist Power Systems we offer a range of comprehensive service and maintenance packages. The integrity and performance of your critical power support systems can only be guaranteed through a regularly maintained and serviced UPS or generator.

With over 20 years of experience in offering service support, our technical expertise and knowledge of the power protection business has built us a reputation for uncompromising service excellence and trust from our customers. Our priority is ensuring you maintain the uptime and availability that your business requires.

We have a dedicated service team, available 24/7/365 days a year, to maintain the reliable operation of your power backup when you need it most. Unfortunately, systems can develop faults from time to time and a quick recovery is crucial to your business. Our team of factory trained service engineers provide fast nationwide coverage and response where and when it is needed.

If your business requires total peace of mind with 4-hour 24/7 onsite response times, instant technical support, or unlimited engineer call outs we can help with one of our flexible maintenance plans. Browse the categories below or give us a call today on 01234 851155 or email us at [email protected] to discuss your UPS or generator service and maintenance requirements.

 

UPS Maintenance

Over 20 Years service experience icon rosette from Specialist Power Systems

Specialist Power have been installing UPS systems and supporting our customers across the UK with cost effective service and maintenance plans for over 20 years.

Using our in-house team of factory trained engineers and battery technicians, our tailored service plans provide support for all the leading brands of UPS manufacturers. Incorporating the industry standard SFG20 UPS 43-05 we ensure your critical power infrastructure is maintained to the highest level.

Investing in a service and maintenance contract is essential to ensure your UPS system is operating effectively and provides you with backup power when you need it most.

Here are some of the key features of our flexible UPS service and maintenance contracts but read on for full details on how we can help.

  • 24/7/365 Technical support
  • Annual/Bi-annual preventative maintenance visit(s)
  • Guaranteed emergency on-site response times
  • Fully trained UPS engineers
  • Environmental checks with every visit
  • Battery maintenance
  • Full service documentation
  • Individually tailored UPS service & maintenance contracts
Technical support team member alongside a 24/7/365 icon from Specialist Power Systems
Calendar with a working hours icon, day and night icon and weekend icon from Specialist Power Systems

Flexible Level of Cover to Suit Your Business

We offer flexible levels of cover with our industry leading SPECIALIST PLATINUMSPECIALIST GOLD and SPECIALIST SILVER maintenance plans - ensuring risks and costs are significantly reduced.

Our range of service and maintenance packages can be tailored to deliver the perfect contract to protect your business. We offer guaranteed 4 hour (or better) response contracts for an engineer to be on-site in the event of an emergency, 24 hours a day, 365 days a year.

Our dedicated service team will provide regular maintenance schedules to suit your requirement. Visits can be planned during normal office hours (Mon-Fri 08:00 to 18:00) at weekends or overnight to ensure minimal disruption and risk to your critical power infrastructure.

Large banner showing three rosettes for Platinum, Gold and Silver levels of cover
Top of the range Specialist Platinum cover level logo from Specialist Power Systems

SPECIALIST PLATINUM

  • 24/7/365 Technical Support Line
  • Guaranteed Engineer Response Times (4Hr / 8Hr / Next Business Day)
  • x1 Annual Preventative Maintenance Included 1
  • Labour for Callouts & Repairs Included 2
  • Replacement Parts Included 3
  • Detailed Engineer Report Within 24 Hours of Site Visit
  • Maintenance Visits in Accordance with SFG20 - UPS 43-05
  • Detailed Risk Assessment & Method Statement 

1 Preventative maintenance within normal business hours - Monday to Friday 8am to 6pm

2 Does not include labour for consumable battery and capacitor replacements

3 Does not include consumable items - batteries and capacitors

 

SPECIALIST GOLD

  • 24/7/365 Technical Support Line
  • Guaranteed Engineer Response Times (4Hr / 8Hr / Next Business Day)
  • x1 Annual Preventative Maintenance Included 1
  • Labour for Callouts & Repairs Included 2
  • 25% Discount on Replacement Parts
  • Detailed Engineer Report Within 24 Hours of Site Visit
  • Maintenance Visits in Accordance with SFG20 - UPS 43-05
  • Detailed Risk Assessment & Method Statement 

1 Preventative maintenance within normal business hours - Monday to Friday 8am to 6pm

2 Does not include labour for consumable battery and capacitor replacements

 

Specialist Gold cover level logo from Specialist Power Systems
Specialist Silver cover level logo from Specialist Power Systems

SPECIALIST SILVER

  • 24/7/365 Technical Support Line
  • Guaranteed Engineer Response Times (4Hr / 8Hr / Next Business Day)
  • x1 Annual Preventative Maintenance Included 1
  • 25% Discount on Labour for Callouts & Repairs
  • 25% Discount on Replacement Parts
  • Detailed Engineer Report Within 24 Hours of Site Visit
  • Maintenance Visits in Accordance with SFG20 - UPS 43-05
  • Detailed Risk Assessment & Method Statement 

1 Preventative maintenance within normal business hours - Monday to Friday 8am to 6pm

 

Popular Upgrades 

Please call one of our team today on 01234 851155 or email [email protected] to discuss adding any of the above upgrades to one of our service packages.

Cog and upgrade bar showing upgrade in progress from Specialist Power Systems
Hand holding a spanner popping out from a Specialist Power rosette alongside a 3D UPS icon

Industry Best

Hand-picked from the UK’s leading manufacturers, our in-house engineers and support team are the best in the industry. Our contracts managers will work with you to create a bespoke solution, providing lasting power security and make sure you have the right service contract in place for your business.

Trained across multi-vendor uninterruptible power supplies, Specialist Power are the perfect partnership.

We offer service provision for all the top brands of UPS including APC, Eaton, Riello, Socomec, Vertiv, GE, Borri, Salicru, Makelsan, Centiel & Kohler. Don’t worry if your UPS is not listed, we can still maintain it. Please contact us to find out more from one of our expert help team.

As part of our extensive service and maintenance packages, we also offer flexible generator service plans which can be run alone or in parallel with a UPS plan.

Read on to find out why you should take out a UPS service contract.

Why You Should Take Out a UPS Service and Maintenance Contract

Several key components within your Uninterruptible Power Supply have a specified manufacturers’ design life. For example, batteries, fans and capacitors will all need to be replaced during the life cycle of a modern UPS.

Investing in the right service and maintenance plan is essential to ensure your UPS system is operating effectively. Without regular servicing you run the risk that your UPS might not protect your critical equipment when you need it most.

A UPS is a complex piece of electrical equipment, full of parts and components that will age over time and there are occasions when even the most reliable UPS will experience faults or failure. It is at critical moments like these that you need reliable, expert support to get you back up and running as quickly as possible.

Stop watch with a jet stream coming out from the left from Specialist Power Systems
Hand with a thumbs up popping out from a Specialist Power logo

Peace of Mind if Something Goes Wrong

Here at Specialist Power Systems, we can provide you with the peace of mind your business needs. If something does go wrong with your backup equipment, we have guaranteed engineer onsite response times.

In the event of a failure, we will be with you onsite within 4 hours* with one of our in-house factory trained engineers. We also have a fully trained engineering team to offer 24-hour technical support 7 days a week, 365 days a year in case you need to speak to us in an emergency.

From large UPS installations across multiple sites to small single IT rooms, anywhere in the UK – we can offer a package that suits you. If one of our standard service and maintenance packages is not quite right for your business, then we can tailor any of our plans to meet your requirements with a more bespoke solution.

*Response times vary according to plan

What Our Customers Say About Our Service Plans

"Specialist Power Systems have been our go to UPS service and maintenance provider for a number of years now, providing a first class service to our clients in data centres / universities / production plants and estate service companies. We have no hesitation in recommending them to anyone looking for UPS service."

Alan - Key Account Manager

Canning Generator Solutions Ltd

Speech bubble with what our customers say inside from Specialist Power Systems
What Our Customers Say about us text in speech bubble icon

“Specialist Power Systems have been with Cyberfort from the start, with their experience, professionalism and guidance have helped us grow as a business. They have pragmatic and proactive attitude that is customized to our needs. SPS have performed seamlessly throughout every project. Delivering a quality installation every time”.    

Marc - Lead MEP Engineer

Cyberfort Ltd

Summarising Our UPS Service & Maintenance Contracts

  • 24/7/365 Technical support
  • Annual/Bi-annual preventative maintenance visit(s)
  • Guaranteed emergency on-site response times
  • Fully trained UPS engineers
  • Environmental checks with every visit
  • Battery maintenance
  • Full service documentation
  • Individually tailored UPS service & maintenance contracts

Get in contact with us at Specialist Power Systems today to discuss our UPS service and maintenance packages on 01234 851155 or email [email protected]

Stop watch with response arrow around the side from Specialist Power Systems

Generator Maintenance

Spanner alongside a 3D generator icon from Specialist Power Systems

Since 2002 when the company was formed, Specialist Power Systems have been offering a range of flexible service and maintenance plans to ensure your standby generator is ready to perform when called upon.

It is essential that your generator is regularly maintained. The generator engine, much like a car, needs to be started and run regularly to ensure it operates at optimum performance in the event of a power outage or disruption.

Using our team of factory trained generator engineers our maintenance packages are carried out to the industry standard SFG20 43-02.

Here are some of the key features of our flexible platinum generator service and maintenance contract but read on for full details on how we can help.

  • 24/7/365 Technical support
  • 1 major & 1 minor preventative maintenance
  • Guaranteed emergency on-site response times
  • Fully trained generator engineers
  • Oil / Fuel / Coolant analysis and top ups
  • Full service documentation
  • Individually tailored generator service & maintenance contracts
Technical support team member alongside a 24/7/365 icon from Specialist Power Systems
Calendar with a working hours icon, day and night icon and weekend icon from Specialist Power Systems

Industry Leading Generator Service Plans

With our industry leading SPECIALIST PLATINUM maintenance plans, we cover all makes and models of standby generators - ensuring risks and costs are significantly reduced by performing regular routine servicing.

Our Platinum Cover Plans can be tailored to deliver the perfect contract to protect your business. We offer guaranteed 4 hour (or better) response contracts for an engineer to be on-site in the event of an emergency, 24 hours a day, 365 days a year.

Our dedicated service team will provide regular maintenance schedules to suit your requirement. Visits can be planned during normal office hours (Mon-Fri 08:00 to 18:00) at weekends or overnight to ensure minimal disruption and risk to your critical power infrastructure.

SPECIALIST PLATINUM

  • 24/7/365 Technical Support Line
  • Guaranteed Engineer Response Times (4Hr / 8Hr / Next Business Day)
  • 1 x Major & 1 x Minor Preventative Maintenance Included1
  • 25% Discount on Labour for Callouts and Repairs
  • 25% Discount on Replacement Parts
  • Detailed Engineer Report Within 24 Hours of Site Visit
  • Maintenance Visits in Accordance with SFG20 - 43-02 - Standby Generators 
  • Detailed Risk Assessment & Method Statement 

1 Preventative maintenance visits within normal business hours - Monday to Friday 8am to 6pm

Top of the range Specialist Platinum cover level logo from Specialist Power Systems
Cog with arrow pointing upwards showing upgrade in progress from Specialist Power Systems

Popular Upgrades 

  • Oil Analysis
  • Fuel Analysis
  • Fuel Polishing
  • Out of Hours Maintenance - Weekends, Evenings or Overnight
  • Air & Fuel Filter Replacement
  • Load-Bank Testing
  • Annual Black Building Test
  • Remote Monitoring

Please call one of our team today on 01234 851155 or email [email protected] to discuss adding any of the above upgrades to one of our generator service packages.

Why You Need a Generator Service & Maintenance Plan

Having a generator without a service and maintenance plan simply isn’t enough. Much like a car, generators need regular attention and maintenance to ensure they are in good health with filter and oil changes.

You would not leave your car on the drive for months at a time without turning the engine over and the same applies to your standby generator.

When called upon a generator needs to start first time. Therefore, maintenance is key for starter batteries to make sure this happens. Oil and fuel filters, as in a car need to be changed regularly and as with any engine, oil and coolant need topping up and changing every year.

A professionally maintained diesel generator working in harmony with your uninterruptible power supply will provide the ultimate resilience for your mission critical systems.

Our generator services provide total peace of mind and ensure that risks and costs are minimised.

Fuel filter with arrows moving around the outside from Specialist Power Systems
Stop watch alongside a Specialist Power van with a jet stream out the back from Specialist Power Systems

How Our Services Work

Our dedicated service team have the knowledge and experience to deliver the best servicing and maintenance plans for your generator. Working closely with a wide range of generator manufacturers, we make sure we are up to speed with the latest technology and servicing requirements.

Here at Specialist Power Systems, we can provide you with the assurance your business needs. If something does go wrong with your generator equipment, we have guaranteed engineer onsite response times.

In the event of a failure, we will be with you onsite within 4 hours* with one of our factory trained engineers. We also have a fully trained backup team to offer 24-hour technical support 7 days a week in case you need to speak to us in an emergency.

*Response times vary according to plan

 

Summarising Our Generator Service & Maintenance Contracts

  • 24/7/365 Technical support
  • 1 major & 1 minor preventative maintenance
  • Guaranteed emergency on-site response times
  • Fully trained generator engineers
  • Oil / Fuel / Coolant analysis and top ups
  • Full service documentation
  • Individually tailored generator service & maintenance contracts

If you wish to speak to one of our experts about your generator servicing and maintenance then get in touch with us today on 01234 851155 or email [email protected]

Oil cannister with arrows around the outside alongside a magnifying glass inspecting a fuel sample from Specialist Power

Enquire Today

For more information, please call us on +44 (0) 1234 851155 or send us a message below.